Frequently Asked Questions
Here’s our Frequently Asked Questions (FAQ) list about Shumba Africa Online Shopping
Shumba Africa is an Online store that makes it easier for Zimbabweans in the diaspora to purchase Groceries, Building Materials and so much more for their loved ones in Zimbabwe.
Why Are Doing This? We believe in challenging the status quo & thinking differently. We do this by offering convenience to Zimbabweans, local and abroad by providing the largest marketplace in Southern Africa built by Zimbabweans themselves. Help us, help you, grow an Online Store with variety & affordable prices. Whether its poverty or infrastructure, we’ll go beyond any limitation, together.
Shumba Africa does not place extra charges or commissions.
You can use your VISA and MASTERCARD to pay.
Cash payments are difficult to refund due to the fact that cash payments aren’t associated with a bank account. Shumba Africa is only able to reverse a transactions processed via VISA, MASTERCARD and Direct Bank Transfers. If you need a refund you can email us at [email protected]
We will respond within 1 – 2 hours.
If you are buying local products only, it will take 48 hours. South African products will take up to 7 days.
We are currently shipping within Zimbabwe only.
Our iOS and Android apps are still under development and will be ready soon.
|Zone 1||Zone 2|
|Cities||Harare, Bulawayo, Mutare, Masvingo||Gweru, Kwekwe, Kadoma, Rusape|
|Flat Rate Fee||USD $10||USD $15|
|Free Local Pick-Up||Available||Coming Soon|
Shumba Africa enables varying merchants to sell their products on the marketplace. Each vendor maintains its own shipping policies which are displayed on a product basis.
A delivery charge is applicable depending on weight, dimensions, distance or destination.
An order may be canceled within 1 hour by contacting our customer service on [email protected]. Please have your order number in order to proceed with the cancellation. In the event payment has already been effected online, Shumba Africa will try to reverse the payment into the customer’s bank account. Note that you will be charged a cancellation fee that is the higher of $5 or 3% on the purchase amount for each order.
Please note that we do not refund purchases made for airtime and prepaid electricity.
Shumba Africa enables varying merchants to sell their products on the marketplace. Each vendor maintains its own return policies which are displayed on a product basis.
Please log into your account to view your order status. If you have any issues in viewing your order status, please contact our customer service on [email protected] with your order number as reference.
Shumba Africa applies the highest standard of security to protect customer information. We do not share, sell or make your information available to any third parties without your consent.
This will vary as some suppliers offer warranty on their products, some do not. In the event the product is covered with a warranty, we will assist with the return of the product back to the vendor. However, Shumba Africa does not offer warranties directly to visitors on the marketplace.