Frequently Asked Questions

Frequently Asked Questions

Here’s our Frequently Asked Questions (FAQ) list about Shumba Africa Online Shopping

Shumba Africa is an Online store that makes it easier for Zimbabweans in the diaspora to purchase Groceries, Building Materials and so much more for their loved ones in Zimbabwe.

Shumba Africa is an Online Store! Meaning you can buy anywhere and anytime online and have your order delivered or picked up. To see our Pickup or collection Points, click here.

Shumba Africa does not place extra charges or commissions.

To Join or register, click the link below and enter your email and password

Register me!

To start buying visit our main page www.shumba.africa

You can use your VISA and MASTERCARD to pay.

If you are in South Africa, you can pay using Cash. For more information click the link below:

How to Pay using Cash in South Africa

Cash payments are difficult to refund due to the fact that a cash payment doesn’t come from a bank account. Shumba Africa would be able to reverse the transaction into an account there a special arrangement will have to be made. If you need a cash payment refund you can email us at [email protected]

We will respond within 1 – 2 hours.

If you are buying local products only, it will take 48 hours. South African products will take up to 7 days.

Our customers can pickup from 92 Locations across the country. To see the locations click the link below:

Pickup Locations

You can download our Latest catalog on the following link:

Download here

We are currently shipping within Zimbabwe only.

Our iOS and Android apps are still under development and will be ready soon.

Zone 1Zone 2
CitiesHarare, Bulawayo, Mutare, MasvingoGweru, Kwekwe, Kadoma, Rusape
Flat Rate FeeUSD $10USD $15
Free Local Pick-UpAvailableComing Soon

Shumba Africa enables varying merchants to sell their products on the marketplace. Each vendor maintains its own shipping policies which are displayed on a product basis.

A delivery charge is applicable depending on weight, dimensions, distance or destination.

An order may be canceled within 1 hour by contacting our customer service on [email protected]. Please have your order number in order to proceed with the cancellation. In the event payment has already been effected online, Shumba Africa will try to reverse the payment into the customer’s bank account. Note that you will be charged a cancellation fee that is the higher of $5 or 3% on the purchase amount for each order.

Please note that we do not refund purchases made for airtime and prepaid electricity.

Shumba Africa enables varying merchants to sell their products on the marketplace. Each vendor maintains its own return policies which are displayed on a product basis.

Please log into your account to view your order status. If you have any issues in viewing your order status, please contact our customer service on [email protected] with your order number as reference.

Shumba Africa applies the highest standard of security to protect customer information. We do not share, sell or make your information available to any third parties without your consent.

This will vary as some suppliers offer warranty on their products, some do not. In the event the product is covered with a warranty, we will assist with the return of the product back to the vendor. However, Shumba Africa does not offer warranties directly to visitors on the marketplace.