FREQUENTLY ASKED QUESTIONS

Explore these FAQs by our customers and if you still have a question, we’ll be pleased to assist you.

Our options include home delivery and local pick up. A delivery charge is applicable depending on weight, dimensions, distance or destination. There are some products that are eligible for free shipping. See question Do you offer Free Shipping on your marketplace?”

Typical delivery time with our carrier is 5-10 days.

Shumba Africa enables varying merchants to sell their products on the marketplace. Each vendor maintains its own shipping policies which are displayed on a product basis.

A delivery charge is applicable depending on weight, dimensions, distance or destination.

Our featured vendor SA Direct, offers free shipping on purchases of USD $150 and USD $300 and above  to Zone 1 and Zone 2, respectively within Zimbabwe. See table below:

Zone 1Zone 2
CitiesHarare, Bulawayo, Mutare, MasvingoGweru, Kwekwe, Kadoma, Rusape
Minimum spend for Free shipping (USD)USD $150USD $300
Free Local Pick-Up

(Masvingo not yet available)

Not yet available 

* Typical delivery time with our carrier is 5-10 days.

We are currently shipping within Zimbabwe only.

When you place your order online, your order will be shipped within 3-5 days. From the time an order is placed, most orders will arrive within 5 -10 business days.

Shumba Africa enables varying merchants to sell their products on the marketplace. Each vendor maintains its own return policies which are displayed on a product basis.

You can use your credit card – VISA or MASTERCARD, pay via PAYPAL or make a transfer to our bank account. Please note that delivery time for payments made via bank transfer will be longer.

An order may be canceled within 1 hour by contacting our customer service on [email protected]. Please have your order number in order to proceed with the cancellation. In the event payment has already been effected online, Shumba Africa will try to reverse the payment into the customer’s bank account. Note that you will be charged a cancellation fee that is the higher of $5 or 3% on the purchase amount for each order.

Please note that we do not refund purchases made for airtime and prepaid electricity.

Please log into your account to view your order status. If you have any issues in viewing your order status, please contact our customer service on [email protected] with your order number as reference.

Shumba Africa applies the highest standard of security to protect customer information. We do not share, sell or make your information available to any third parties without your consent.

This will vary as some suppliers offer warranty on their products, some do not. In the event the product is covered with a warranty, we will assist with the return of the product back to the vendor. However, Shumba Africa does not offer warranties directly to visitors on the marketplace.